Read through this thread
and you'll find all the email addresses that will connect you to someone at Mamba staff that can help you.
BTW, why didn't you just purchase the game from http://www.snowball.ru/machinarium/
which is based inside Russia rather than Mamba which is in the U.K.?
Snowball does not distribute collector's edition.
KYO, наберитесь терпения ) мой Махинариум пришел в Челябинск через 1,5 месяца...
Так у меня уже два с половиной прошло.